PERCEPTION SURVEYS – IVR

PERCEPTION ON WATER ADEQUACY

Data Source      
Source Type       IVR Survey

Question            Are You getting enough water?

Categorization

  • Yes
  • No

Uses and utilization of the Dashboard  
This Dashboard displays the current perceptions of the beneficiaries on the adequacy of water supplied from the respective WS systems based on IVR Survey, carried out using   interactive pre-recorded calls.

The officers of the agency concerned could screen out details of CBOs reported as not ensuring adequate water supply & facilitate and advise   CBOs to improve and ensure water availability to the consumers.

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information, Rural Water Supply Schemes and their Functionality, in this case. The Monitoring and Evaluation Cell of the Department of National Community Water Supply is carrying out perception Surveys on Randomly Selected RWS Beneficiaries / Customers, on a regular basis. (This is done through the Contact Numbers registered in the system during the Baseline Survey & would continue with new contact numbers which will be gathered   later.)

Location Data  
When an office is available, its location will get displayed as the location of the particular CBO.  If not, either the approximate center of the service area or the main reservoir location will be displayed as the CBO location.

Limitations       
A sample of 5{1f60d746f508cb905434e13e7d24dab86a770f65e06378cba99eb8d6879f6f2c} out of the users from the contacts already captured in the system is surveyed.
More publicity and public awareness need to be raised on the M&E system to attract more persons to get registered into the system.

PERCEPTION ON WATER QUALITY

Data Source      
Source Type       IVR Survey
Question            Are you getting good quality water from the water scheme in your village?

Categorization 

  • Yes
  • No

Uses and utilization of the Dashboard  
This Dashboard displays the current perceptions of the beneficiaries on the Quality of water supplied from the respective WS systems based on IVR Survey, carried out using interactive pre-recorded calls.

The officers of the agency concerned could screen out details of CBOs reported as not ensuring the quality of water supplied & facilitate and advise such CBOs to improve and ensure good quality water availability to the consumers.

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information, Rural Water Supply Schemes, and their Functionality, in this case. The Monitoring and Evaluation Cell of the Department of National Community Water Supply is carrying out perception Surveys on Randomly Selected RWS Beneficiaries / Customers, on a regular basis. (This is done through the Contact Numbers registered in the system during the Baseline Survey & would continue with new contact numbers which will be gathered   later.)

Location Data  
When an office is available, its location will get displayed as the location of the particular CBO.  If not, either the approximate center of the service area or the main reservoir location will be displayed as the CBO location.

Limitations       
A sample of 5{1f60d746f508cb905434e13e7d24dab86a770f65e06378cba99eb8d6879f6f2c} out of the users from the contacts already captured in the system is surveyed. More publicity and public awareness need to be raised on the M&E system to attract more persons to get registered into the system.

CUSTOMER SATISFACTION ON THE WATER SERVICE

Data Source      
Source Type       IVR Survey
Question            Are you satisfied with the water services provided by the CBO?

Categorization 

  • Yes
  • Moderate
  • No

Uses and utilization of the Dashboard  
This Dashboard displays the current perceptions of the beneficiaries on how satisfied they are with the water services provided by the CBO from the respective WS systems based on IVR Survey, carried out using interactive pre-recorded calls.

The officers of the relevant and / or responsible authorities could screen out details of WS systems of which the consumers are reportedly not satisfied with and provide advice and assistance to the respective CBOs to improve and ensure good quality services to the consumers.

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information, Rural Water Supply Schemes and their Functionality, in this case. The Monitoring and Evaluation Cell of the Department of National Community Water Supply is carrying out perception Surveys on Randomly Selected RWS Beneficiaries / Customers, on a regular basis. (This is done through the Contact Numbers registered in the system during the Baseline Survey & would continue with new contact numbers which will be gathered   later.)

Location Data  
When an office is available, its location will get displayed as the location of the particular CBO.  If not, either the approximate centre of the service area or the main reservoir location will be displayed as the CBO location.

Limitations       
A sample of 5{1f60d746f508cb905434e13e7d24dab86a770f65e06378cba99eb8d6879f6f2c} out of the users from the contacts already captured in the system is surveyed. More publicity and public awareness needs to be raised on the M&E system to attract more persons to get registered into the system.