SERVICE RELATED KPIs

WATER SERVICE RELIABILITY

Data Source      
Source:              Mobile App
Data Type :          Operation & Maintenance Data
Data Field:          Level of Customer Service
Sub-field:           Dry Period & Wet Period

Infographic 01 & 02 :
Dry Period / Wet period.

Categorization 
The indicator for water service reliability has been developed based on the total period of water availability in a given water supply system, over a period of time. Accordingly, the service reliability indicator is categorized as follows.

  • Good: Where the Supply Hours per day are 12 or more
  • Moderate: Where the Supply Hours per day are between 6 and 12
  • Severe: Where the Supply Hours per day is between 0 and 6
  • No Data: No records under the data sub-field

Uses and utilization of the Dashboard  

This Dashboard displays the grouping of CBOs according to the varying levels of service provision from their WS systems.

This Dashboard enables the relevant and / or responsible agency to get a clear perception and the opportunity to identify, the CBOs with WS systems needing immediate and urgent intervention, in improving the offered service levels, through advice and other required inputs in order to improve the situation.

Possible interventions could be, checking the source(s) and identifying potential for improvements in yields, rechecking the hydraulics to identify faults if there are any, checking the system for losses due to leakages and illegal tapping, and investigating the potential for incorporating new supplementary sources of water to the system.

Location Data  
When an office is available, its location will get displayed as the location of the particular CBO.  If not, either the approximate center of the service area or the main reservoir location will be displayed as the CBO location.

Limitations       
No records under the Data field Level of Customer Service would result in a CBO being categorized under No data irrespective of the service level it offers

ADEQUACY OF SOURCE

Data Source      
Source              Mobile App
Data Type           Scheme Data
Data Field          Source
Sub-field           Adequacy of Source

Categorization 

  • Adequate
  • Inadequate during dry period
  • Inadequate

Uses and utilization of the Dashboard  
This Dashboard displays the degree of reliability of the water sources.
This Dashboard enables the relevant and / or responsible agency to screen out the CBOs / WS systems with inadequate water sources needing intervention.
Possible interventions could be, to monitor the yields of sources during dry and wet seasons, investigate the potential for enhancement of yield through improvements at the intake and catchment area or to search and investigate the possibility of incorporating supplementary sources. The inputs may include technical advice and/or implementation support.

Location Data  
Location of the Water Source from Baseline Data Collection

Limitations       
No records under the Data field Adequacy of Source would result in a CBO being categorized under Inadequate irrespective of whether the source is adequate or not.